Privacy Policy
How we collect, use, disclose, and protect information when you use EmployAIQ.
Pending legal review by counsel — last factual update 31 October 2026
EmployAIQ is a product of AIToken Labs LLC ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and protect information when you use the EmployAIQ platform, including our website at employaiq.com and any associated services.
EmployAIQ is a governed AI workforce platform developed by AIToken Labs. It helps growing organizations deploy role-based AI Employees with defined responsibilities, controlled tool access, approval policies, action and approval records, and human oversight.
Information We Collect
We collect the following types of information:
Business Information
When a business registers on EmployAIQ, we collect business name, contact name, email address, phone number, and billing information.
End User Information
When an end user (a customer of a business using EmployAIQ) interacts with a business through our platform, we may collect their name, phone number, email address, and appointment or inquiry details.
AI Employee Content
The content a business gives its AI Employees to work with — for example website pages, services, prices, FAQs and other knowledge — and the conversations, drafts and actions those AI Employees produce, including approval decisions and audit records.
Requests You Send Us
When you request sandbox access, a demo or support, we collect the details you enter (such as your name, work email, company, role and message) and use them to respond to you.
Usage Data
We collect data about how the platform is used, including log data, device information, IP addresses, and interaction history.
How We Use Information
We use collected information to:
- Deliver the EmployAIQ platform services
- Operate AI Employees for registered businesses, including generating responses and drafts with AI model providers
- Send automated business communications on behalf of registered businesses (for example chat, email and SMS, and voice where configured)
- Process appointments, bookings, and customer inquiries
- Provide customer support
- Improve and develop our platform
- Comply with legal obligations
SMS Communications
Program Description
EmployAIQ sends automated SMS messages to end users on behalf of small businesses registered on the platform. Message types include appointment reminders, booking confirmations, customer support responses, and follow-up notifications.
How We Collect Consent
We collect explicit written consent from end users at the point of scheduling or inquiry. Consent is obtained via a checkbox on the booking form or contact form that states:
"By providing your phone number, you consent to receive SMS messages from this business via EmployAIQ. Message & data rates may apply. Reply STOP to opt out at any time."
No SMS messages are sent prior to consent being collected.
Data Use
Phone numbers and consent records are used solely to send the communications the user consented to. Phone numbers are never sold, rented, or shared with third parties for marketing purposes.
Message Frequency
Message frequency varies based on the nature of the business relationship and user activity.
Message & Data Rates
Standard message and data rates may apply depending on your mobile carrier and plan.
Opt-Out Instructions
You may opt out of receiving SMS messages at any time by replying STOP to any message. You will receive a single confirmation message and no further messages will be sent. To re-subscribe, reply START.
Help
For assistance, reply HELP to any message or contact us at support@employaiq.com.
Data Sharing
We do not sell, rent, or trade your personal information. We may share information with:
- Service providers who help us operate the platform, in the categories listed below
- Law enforcement or regulatory authorities when required by law
- Successor entities in the event of a merger or acquisition
Service-provider categories:
- Cloud hosting and infrastructure providers that run the platform and store its data
- AI model providers (such as OpenAI, Anthropic and DeepSeek, where used) that process prompts and content to generate AI Employee output
- Email delivery (Amazon SES)
- Telephony and SMS (Twilio or Vonage), where configured for a business
- Payment processing (Stripe) — card details are handled by Stripe, not stored by us
- Integrations a business chooses to connect (for example a calendar, email or website system), which receive the data needed to perform the connected task
All third-party providers are contractually required to protect your data and use it only for the purpose of providing services to us.
AI Processing
To generate AI Employee output, the relevant prompts, business knowledge and conversation content are sent to AI model providers for processing. AI-generated output may be inaccurate or incomplete. Businesses using EmployAIQ review and approve their AI Employees' work: AI Employees start supervised, with human approval controls before work goes out.
Cookies, Analytics and Tracking
- Essential cookies keep you signed in to the platform and keep it secure.
- Page analytics use Plausible, a privacy-friendly, cookieless analytics tool that we host ourselves; it runs on the production website only.
- A first-party cookie may remember the campaign link (UTM parameters) you arrived from, for up to about 90 days, so we can tell which campaigns bring visitors.
- The Meta Pixel (Facebook) may run on the production website only, and only when we have enabled it, to measure our advertising. It sets cookies and sends page-visit events to Meta.
Data Retention
We retain personal data for as long as necessary to provide our services and comply with legal obligations. End users may request deletion of their data by contacting us at support@employaiq.com.
Your Privacy Rights
Depending on your jurisdiction (including under the GDPR and CCPA), you have the following rights regarding your personal information:
Access & Portability
Request access to your data and receive it in a portable format
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal information
Opt-out
Opt-out of certain data processing activities
To exercise any of these rights, contact us at support@employaiq.com.
Security
We implement industry-standard security measures including encryption, access controls, and regular security reviews to protect your information. However, no method of transmission over the internet is 100% secure.
Children's Privacy
EmployAIQ is not directed at children under the age of 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of material changes by updating the "Last Updated" date at the top of this page. Continued use of the platform after changes constitutes acceptance of the updated policy.
Contact Us
AIToken Labs LLC — EmployAIQ is a product of AIToken Labs LLC.
Email: support@employaiq.com
Privacy: privacy@aitokenlabs.com
AIToken Labs LLC, 10490 Little Patuxent Parkway, Suite 600, Columbia, MD 21044, USA
Website: https://employaiq.com
Corporate privacy inquiries: https://aitokenlabs.com/privacy-policy