Terms of Service

EmployAIQ is a governed AI workforce platform developed by AIToken Labs. It helps growing organizations deploy role-based AI Employees with defined responsibilities, controlled tool access, approval policies, action and approval records, and human oversight.

AI Employees on the platform can handle customer communications on a business's behalf — for example website chat, email, appointment scheduling and SMS notifications, and voice interactions where configured — within the roles, tool access and approval policies the business sets.

You must be at least 18 years of age and have the legal authority to enter into these Terms on behalf of yourself or your business. By using EmployAIQ, you represent that you meet these requirements.

When you register a business account on EmployAIQ, you are responsible for:

• Providing accurate and complete business information
• Maintaining the security of your account credentials
• All activity that occurs under your account
• Ensuring your use of the platform complies with all applicable laws

By using EmployAIQ's SMS features, you agree to:

• Only send messages to end users who have provided explicit written consent
• Honor all opt-out requests immediately (STOP keyword)
• Comply with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and all applicable carrier regulations
• Not use the platform to send spam, unsolicited messages, or any content that violates carrier policies
• Maintain records of end user consent

Violation of these terms may result in immediate suspension of your account and reporting to relevant authorities or carriers.

You agree not to use EmployAIQ to:

• Send illegal, fraudulent, or deceptive communications
• Harass, threaten, or harm any individual
• Transmit malware, viruses, or malicious code
• Violate any applicable local, state, national, or international law
• Infringe on the intellectual property rights of any third party
• Impersonate any person or entity

We strive to maintain high availability of the EmployAIQ platform but do not guarantee uninterrupted access. We reserve the right to perform maintenance, updates, or modifications at any time. We will make reasonable efforts to notify users of planned downtime.

AI Employees produce output using AI models. AI-generated output may be inaccurate, incomplete or out of date, and should not be relied on as professional (for example legal, medical or financial) advice.

• You are responsible for reviewing and approving AI-generated work before relying on it or allowing it to be sent on your behalf.
• The platform provides human approval controls: AI Employees start supervised, so their work is held for your approval before it goes out, and you decide whether and when to grant more autonomy.
• If you grant more autonomy, you remain responsible for the actions AI Employees take within the permissions and policies you set.

By providing billing information, you authorize us to charge the fees for the plan you choose. Current fees are shown on our pricing page or in your written quote, and are of two kinds:

• Subscription fees — a recurring monthly fee for your plan, which includes a stated usage allowance.
• One-time launch (onboarding) fee — a separate, one-time Done-For-You Launch fee charged when production activation begins. It is waived with annual prepay, and for Enterprise it is included in the quote.

Cancellation. You may cancel a subscription from your billing settings or by contacting support@employaiq.com. Cancellation stops renewal at the end of the current billing period, and no cancellation fee is charged.

Refunds. Fees already paid — including the one-time launch fee — are non-refundable unless otherwise stated in writing.How these cancellation and refund terms apply to annual prepay and to Enterprise contracts is pending review by counsel.

We reserve the right to modify pricing with reasonable advance notice.

All content, features, and functionality of the EmployAIQ platform — including but not limited to software, design, logos, and trademarks — are the exclusive property of AIToken Labs LLC and are protected by applicable intellectual property laws. You may not copy, modify, or distribute any part of the platform without our express written consent.

EmployAIQ relies on third-party service providers, including hosting providers, AI model providers (such as OpenAI, Anthropic and DeepSeek, where used), email delivery (Amazon SES), telephony (Twilio or Vonage, where configured) and payments (Stripe). Integrations you connect are also subject to those providers' terms of service. The categories of providers are described in our Privacy Policy. We are not responsible for the actions or policies of third-party providers.

To the maximum extent permitted by law, AIToken Labs LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the EmployAIQ platform. Our total liability to you for any claim shall not exceed the amount you paid us in the three months preceding the claim.

You agree to indemnify and hold harmless AIToken Labs LLC, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the platform, your violation of these Terms, or your violation of any third party's rights.

We reserve the right to suspend or terminate your account at any time for violation of these Terms, illegal activity, or any conduct we determine to be harmful to the platform, other users, or third parties. You may terminate your account at any time by contacting support@employaiq.com.

These Terms shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Maryland.

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or a prominent notice on the platform. Continued use of the platform after changes take effect constitutes acceptance of the revised Terms.