AI Employee roles

Roles with a job description, not a blank chatbot

An AI agent is the underlying technology. An AI Employee is the governed role built around it—with defined responsibilities, capabilities, skills, tools, decision boundaries and human oversight.

Every EmployAIQ AI Employee starts from a role template that sets its responsibilities, the capabilities and skills it uses, and the tools it is allowed to touch. Here are the roles available today, grouped by function.

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Sales and lead handling

Respond to enquiries, qualify leads against your criteria and prepare follow-up for review, so promising conversations reach your team.

AI Sales Rep
Sales Assistant
AI Inbound Responder
AI Lead Vetter
AI Outbound SDR
AI Real Estate ISA
AI Community Membership Rep
E-commerce Assistant

Marketing and content

Research, draft and prepare content, newsletters, social posts and ad material, with publishing and spend actions held for approval under your trust settings.

AI Marketing Assistant
Copywriter
SEO Expert
Editorial Research Assistant
Newsletter Blog Publisher
Niche Authority Content Writer
Niche Authority Content Publisher
AI News Reporter
Social Media Manager
Growth Strategist
Launch Manager
Ad Creator
Ad Performance Analyst
Media Buyer

Customer support and front desk

Answer common questions from your own approved content, capture enquiry details and hand anything outside the role to a person.

Customer Support Agent
AI Medical Receptionist
AI Dental Receptionist
Pharmacy Front Desk
AI Legal Intake Coordinator
AI Home Services Receptionist
AI Restaurant Host
AI Salon Booking Assistant

Operations and business support

Support internal work such as analysis, HR questions and day-to-day assistance for owners and teams.

Personal Assistant
Data Analyst
HR Assistant

Availability

What decides whether a role can go to work

A role template is the starting point. What a particular AI Employee can actually do in your business depends on:

the capabilities approved for the role in your workspace
the business systems you connect, such as your website, email and content tools
your governance settings: trust level, approval policies and approvers
what is configured during guided onboarding
your human-approval policies for actions that reach customers or systems

Roles are confirmed with you before production use. List current as of 31 October 2026.

Reasoning within the role

A role shapes how the work is approached

A role is not a blank chatbot with a job title. Its responsibilities, capabilities, skills and approved tools become the AI Employee's operating brief, and the AI model reasons within that brief.

During guided onboarding, a role can be configured with reasoning frameworks—structured guidance for how that kind of work should be approached.

Feedback you give an AI Employee can become reusable guidance for that AI Employee, where supported. Which tools it may use, and which of its actions wait for approval, are decided separately by governance.

Inside every role

How each AI Employee is put together

Role

Each AI Employee starts from a role template that defines its job, its responsibilities and the boundaries of what it should and should not do.

Capabilities

Capabilities are the areas of work the role is approved for — for example email outreach, content publishing or knowledge lookup.

Skills

Skills are the working methods attached to a role: how it qualifies a lead, structures an article or handles a support question.

Controlled tools

Tools reach an AI Employee only through approved capabilities and connected integrations. If a tool is not approved for the role, the employee cannot use it.

Your knowledge

Employees answer from your own business content — website, documents and policies — added to the workspace knowledge base.

Human oversight

A trust level, approval rules and designated approvers decide which tool actions run on their own and which wait for a person.

How approvals, trust levels and oversight work Request Sandbox Access